Castle House, Polruan Booking Policy

Opening Dates

Available all year round.

Deposits

At the time of booking we charge a £100 deposit. Your booking can be cancelled with 48 hours of booking and your deposit will be refunded. After this time the deposit is non-refundable. Your £100 deposit then acts as a refundable breakages deposit which will be refunded within 7 days after your holiday assuming the holiday home is left in the condition you found it. ​ 

The balance of the full amount for your holiday is due 6 weeks before your stay. If not already paid, we will email you with a link for you to make payment. 

Cancellations

Cancellations after the initial 48 hours ‘cooling off’ period will be subject to the £100 non-refundable deposit. Other cancellation charges are as follows: ​ 

  •  More than 28 days of your holiday stay - £100.00 
  •  Within 28 days of your holiday stay – 50% of holiday cost
  • Within 14 days of your holiday stay – 75% of holiday cost
  • Within 7 days of your holiday stay – Full amount of holiday cost ​ 
We suggest that you take out the relevant holiday/cancellation insurance where required. ​ 

We cannot be held liable for circumstances beyond our control where we require to cancel your booking. In these rare circumstances we will do our best to relocate you to and equivalent holiday home (to be agreed with yourself) or offer a full refund. We will notify you in the earliest time possible if this were to arise. 

Check In/Out Times

Check in times is from 3pm on the day of arrival. ​ 

Check out time is by 10am on the day of departure. Please ensure you check out by this time to allow us to clean the holiday home ready for the next guests. 

Key Collection

The key for the cottage will be located in a secure key box outside of the property.  We will let you know the code for the key box before your arrival date.

On departure, please return your key to the key box. 

Bed Linen

Bed linen and 100% Egyptian cotton towels provided.

Log Burner - Fire Wood

Only kiln dried logs to be used with the Riva log burner.  A stock are kept on site and are charged at £6.75  per bag. Please leave money in honesty box.

Utilities

Gas and electricity are included.

Pets

Sorry, pets are NOT allowed at the Haven, Burnham-on-Sea Holiday Village. 

Damages/Breakages 

For any damages/breakages incurred during your stay, we reserve the right to charge the lead guest to cover the cost or repair or replacement. This includes breakages, spillages, stains, damage to the property, furniture or fixtures. We ask that any damage/breakages are reported as soon as possible so that we can rectify this ready for the next guest. Lost keys will be charged at £10.00 per key. 

Smoking

The smoking of any products including vapes and e-cigarettes is not allowed in any of our holiday home accommodation. If any smells need to be removed from the accommodation or furnishings this will be charged to the lead guest.